Agent View

Airline Co.

Available Agents

Triage Agent

Delegates requests to the right specialist agent (flight info, booking, seats, FAQ, baggage, compensation).

Active
FAQ Agent

Answers common questions about policies, baggage, seats, and compensation.

Seat and Special Services Agent

Updates seats and handles medical or special service seating.

Flight Information Agent

Provides flight status, connection impact, and alternate options.

Booking and Cancellation Agent

Handles new bookings, rebookings after delays, and cancellations.

Refunds and Compensation Agent

Opens compensation cases and issues hotel/meal support after delays.

Guardrails

Relevance Guardrail

Ensure messages are relevant to airline support

Passed
Jailbreak Guardrail

Detect and block attempts to bypass or override system instructions

Passed
bylawenforcing

Checks every tool call against the ratified policy before it runs

Waiting for a tool call

Conversation Context

passenger_name:
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confirmation_number:
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seat_number:
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flight_number:
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itinerary:
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scenario:
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vouchers:
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compensation_case_id:
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Runner Output

No runner events yet

Customer View

Hi! I'm your airline assistant. How can I help today?